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F.A.Q.

Got questions? We have answered the most commonly asked ones below.

Before Travel

How does mytripology website work?

Apparently, it’s quite easy and effortless. We have created our website to be the all-in-one place that accommodates your travel tastes and needs. Here, you can search for our signature trips and inspirations to help you embark on the journey. Furthermore, you can also customize your own vacation based on where you want to travel and what kind of experiences that you expect. Simply drop your inquiry and get in touch with us for your luxurious getaway full of comfort and ease.

How long does it take to plan a trip?

The inquiry form will serve as a base for us to get to know you and your travel preferences. Our Travel Designer will reach you within 24 hour to have an initial discussion through an email and/or phone call. In most cases, you will have your itinerary within a few days after the first contact. From here, we will further discuss and tailor your itinerary to suit your needs perfectly. After your confirmation, we’ll proceed with the confirmation letter and payment accordingly.

Can you give price breakdowns in detail?

Unfortunately, we are unable to give price breakdowns, as the rates from our suppliers are confidential. However, rest assured that we’ll give you the clarity you need in order to make you comfortable in using our services.

How far in advance should I book my trip?

It depends on how much further you want to plan your trip. Either last-minute trips or early-planned travels are possible with us. Still, keep in mind that visa requirements, festival availability, and seasonal demand are major considerations in planning a venture.

Can you help me with my visa?

As much as we want to give our best to help, we’re sorry to inform you that we can NOT arrange visas for you. Instead, our Travel Designer is the best person to guide you toward the relevant parties, such as the UK Foreign Office, US State Department, or others. They would gladly assist and answer any queries you might have.

Do I need travel insurance?

Safety is always our utmost priority. Therefore, it’s essential that you take adequate travel insurance to cover your trip. You can find a few of our top recommended providers in the insurance section.

Do I need vaccines for my trip?

Please be aware that it’s your responsibility to ensure you’re covered with all possible vaccinations or medications needed for your trip. We pride ourselves on being able to do many things but sadly we are not qualified physicians, so please ensure you are up to date on your recommended vaccinations. In order to reach its full efficacy, vaccinations are usually needed to be done over a month prior to departure.

I have concerns about safety, particularly in areas of the world I am not familiar with or seem to be unstable.

Our primary concern is the safety and comfort of our clients. Therefore, we always observe the current world situations and will terminate tours to unsafe destinations if necessary. Not to mention, we have reliable partners in each destination that are available around the clock to monitor your safety.

Booking

Do you book my flights?

Yes, we do. However, if you prefer to book your own flights, just let us know. In addition, we also provide private jets booking, should you need them.

I’ve already booked some elements of my trip. Can you organize just my activities or experiences?

We’re really sorry, but we can’t. We are able to add certain experiences, only if we’re the one who arranges the vast majority of your trip.

What happens after I book?

After you’re satisfied with your final itinerary and booked your trip, we will confirm everything with our local suppliers. Aside from that, you will be given a payment link and confirmation letter link for you to fill out. As you get closer to the departure date, receive notifications and further updates via email, or message us for any last-minute questions.

Can I book extra services once I’ve booked and paid?

Yes, absolutely. Many do. We’re super flexible and understand that new ideas might come to mind as the weeks go on. Just throw them at us and we’ll try our best to accommodate it. Please note that all last-minute changes are subject to availability.

Who looks after us when we’re on our trip?

Alongside our support line and your personal Travel Assistant, which is available throughout your journey, we have local partners and contacts on the ground who will run the day-to-day of your time away. We will ensure you get their contact details in advance.

Who do I contact in case of an emergency?

If you’re travelling and have the urgency to reach us, please find your Travel Assistant’s contact details in your travel documents or website account. If your query is itinerary related, we recommend reaching out to our local partner first. For anything beyond, we have an emergency line run by our team at mytripology HQ (office hour).

Payment

When will I need to make full payment for my trip?

A deposit of 20% of the full amount is required upon confirmation of services, with the balance to be paid not later than 45 (forty-five) days prior to commencement of the services. Should bookings be made less than 45 (forty-five) days prior to the starting date of the tour, in which case full payment is required immediately. All services and payments are non-transferrable. View full booking conditions in the booking policy to make sure your trip goes smoothly.

How do I pay mytripology?

Payments must be made in the currency of the invoice and can be paid by wire transfer, PayPal, and credit card. We don’t charge any fees to pay by credit card, however your bank may charge individual fees to pay to our account, so make sure you check with them on how to transfer the money best.

Service

What do you mean by “luxury travel”?

mytripology defines luxury as several values for clients to expect, such as our travel knowledge and expertise, customized itineraries to unparalleled places with unique experiences, and exceptional assistance along the way. Most importantly, we treasure your precious leisure time, and bring you a certain level of comfort and convenience in the best possible ways.

What exactly does “private touring” mean?

A private tour means you have your own guide and driver in most of the cases. Please note that if in some of the tours we do not offer one, it is due to the destination’s capability of providing it. Rest assured, we will let you know beforehand if that is the case. Have an exclusive tour free of strangers, and get full control over what you see and do as well. However, if you prefer to sit back and follow our recommendations, no worries we got you covered!

How do you curate your hotels and destinations?

When it comes to our selections of hotels and locations, we pride ourselves in our knowledge of curating the very best hotels and services for our dearest clients. Our close connections and well-maintained relations with the hotels have allowed us to offer exceptional services and added-values toward our clients. Most importantly, our hotels are selected based on their style, location, services and facilities.

Is it cheaper to book through a travel agent than doing it myself?

Bespoke travel might cost you a little more, but we assure you it will be worth it. Sure, there are some very good reasons behind it. For instance, we put lots of thought into creating your own itinerary that fits you perfectly. Not to mention, expect premium services and unique experiences you can’t find anywhere else. No hurdles, just amazing memories.

What to do during ‘leisure time’?

We understand that our clients are sophisticated travelers that value freedom as much as convenience. Thus, there are plenty of things to explore when you are on your free time, such as cooking classes, beach activities, or simply enjoying the hotel’s facilities and courses.

After Travel

How do I send feedback once I’ve come back from my trip?

We would be beyond excited to hear back from our clients. Upon your return, we’ll send you our initial feedback form or link. This includes questions and ratings regarding your recent trip with mytripology. We really appreciate it when our clients leave their thoughts on our Trustpilot or Google review page, and share their precious stories and recommendations to the community.

Can I do something completely different for my next trip?

Absolutely! Being innovative and continuously trying out new things have been in the core of the company. Simply reach out to our Travel Designer for your next trip and let us arrange more enthralling excursions for you.

My trip was great and I’m ready to book another. Can I get the same Travel Designer?

No problem. Although it might not be mentioned in the inquiry form, feel free to let us know if you’d like to organize another trip with the same Travel Designer.

I took some great photos on my trip. How can I share them with you?

It would be amazing to see the world beautifully captured through different points of views. Thus, don’t hesitate to share your wonderful photos by sending them to our Travel Designer, or kindly upload your photos on social media with the hashtag #WorthwhileWonders.